Frequently Asked Questions

Yes. Our recipes are free from all 14 major allergens and baked in a dedicated allergen-free site. No “may contain” panic.

Yes. Full specs and allergen matrices are available for every product.

Yes. All flavours are suitable for vegans.

No. They taste like great cookies. Soft centre, crisp edge, proper chew. That is the point.

We are SALSA accredited, Environmental Health approved and operate documented HACCP and allergen controls across production. Full specs and paperwork provided on request.

Tray up from frozen and bake. No thawing. Typical bake time is around 12 minutes depending on your oven. We include a simple bake sheet with temps, times and cooling guidance in every sample box.

Keep frozen on arrival. Store at or below −18°C. Once baked, cool on tray, then display or hold covered. We include storage and shelf-life guidance with every order.

Trade orders are case based. MOQs vary by flavour and account setup. As a guide, most customers start from one case per flavour. We will confirm during onboarding.

We usually ask for 7 days’ notice for production and dispatch. If you have an urgent need, tell us and we will do what we can.

Yes. We ship frozen across the UK using trusted cold-chain partners.

Standard deliveries land Monday to Friday within agreed windows. We will confirm your slot when we book the shipment.

Yes. We offer bake-from-frozen trade samples so your team can test in service. Request a sample pack via the Contact page.

Trade accounts typically pay by BACS on invoice, with terms agreed at onboarding. Distributor orders follow agreed terms. We will confirm what fits your setup.

Absolutely. Many sites use our pucks alongside house bakes to guarantee an allergen-safe option with zero cross-contamination risk.

Frozen, pre-portioned cookie pucks in operator-friendly case sizes. We will share current SKUs, weights and counts in your sample pack.

Tell us the same day with photos and batch details. We will investigate and sort a replacement or credit fast.